Walkin Interview @ Aricent in Gurgaon on 12th May 2011

Company : Aricent (www.aricent.com)

Aricent is a global innovation, technology and services company focused exclusively on communications. Aricent's unique engagement model blends strategy, design, technology and engineering services, delivering exceptional value across each phase of the product and service lifecycle.
Company Highlights
• One of the largest privately-held companies in Silicon Valley;
• 800+ customers;
• 9500+ employees, 33 offices worldwide;
• Product portfolio of more than 125 licensable products;
• Investors include KKR, Sequoia Capital, The Family Office, The Canadian Pension Plan Investment Board and Delta Partners.

(1+ Years) Walk-In : Network Engineers (Non-CCNA) @ Gurgaon

Job Position : Technical Support Engineer

Job Location : Gurgaon, Haryana

Desired Education : Any Graduate / BE / B Tech / Technical diploma for 3 year

Desired Experience : 1 to 3 Years (Mandatory)

Job Responsibilities :
• Interacting with clients, understanding their needs & providing technical support to clients by remotely accessing their networks & troubleshooting the issues raised. Candidate will be a part of technical team that will be responsible for resolving trouble-tickets raised by users of the client's product/service through phone, email or remote access.

Skills Required :
1) Knowledge and understanding of OSI model and networking protocols.
2) Knowledge of networking device worked on, if any.
3) Excellent written and communications skills.

Technology Domains supported Within TAC :
• Unified Communications (CUCM, Unity, Multi-Service, IPCC).
• Network Security (VPN, ASA\PIX).
• Core Technologies (Switching, architecture, routing protocols, & WAN Access)

Essential :
• Prior troubleshooting experience
• Willing to work in 24x7 Support (Including Night Shifts).
• Prior experience of Voice based technical support.
• Knowledge of networking products already worked on will be an added advantage.

Note :
• Candidate will go through Voice and Accent training and product specific training before they start handling technical cases.
• Company will partially sponsor in CCNA certification and candidate will go through Voice and Accent training and product specific training before they start handling technical cases.
• Company will provide free pick & drop through Delhi-NCR.

Candidates meeting the above eligibility criteria can appear for the selection process as per the below mentioned schedule:

Walk-In Date : On 12th May 2011 (Thursday) : 11 AM - 2 PM

Walk-In Venue :
Aricent Technologies
Presidency Tower
Tower B, 5th Floor
351/2, Sec-14, MG Road
Next to Kalyani Hospital,
Gurgaon -122001

Contact Person : Pooja Kumar

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